Welcome to the; Policies, Rules, Park Regulations, Navajo Nation Laws/Policies Page.
We reserve the right to; update, change, or omit any; policies, regulations, rules, and or pricing.
Fees and Pricing 💵 💳
However, sales taxes local and state, booking partner fees will be calculated into your booking total at checkout.
Cancellation Policy
A 50% fee of the reservation total will be charged for all and ANY KIND of cancellation made by the customer. This includes; national emergencies U.S, European, or globally, etc., such as; travel restrictions, road closures, weather related incidents, etc., outside the Monument Valley park.
Sales taxes and booking fees cannot be refunded.
A no-show without any contact at least 24 hours in advance will NOT be eligible a refund of any kind. Reservations that could not be remedied by a reschedule will be considered a cancellation made by the customer, and will not be eligible for a refund.
Having full autonomy over the policies and or local laws, the Monument Valley park management and local governing bodies may call a park closure may happen at any time due to; emergencies, weather, events, etc,.
We depart wind, rain, or shine. If SandStone Tours defaults a tour for reasons beyond our control; impassible roads in Monument Valley due to weather conditions, emergency Monument Valley Park closures, local government shut-downs, etc., you will be contacted as soon as possible and given a full refund. Refunds may take time, you may have to be very patient.
Any tours already initiated will not be refunded due to any condition; *unintentional conveniences, weather, impassible road, personal reasons, etc. Unless forfeited by Sandstone Tours and or due to park; restrictions, evacuations, closures, etc.
No charges will be made if your reservation is rescheduled or converted into a gift card on the booking platform.
Children
The Fareharbor booking system will not list infants and toddlers on to your booking, please contact us by email at: sandstonetours@gmail.com to add them to your booking.
Due policies and safety protocols developed in 2025 by the Navajo Nation Department of Parks and Recreation, our company is obligated to have your child’s safety seat installed on our vehicles and a waiver form completed before the tour departure.
Waiver Forms
Before departure of all tours listed or sold by Sandstone Tours will be subject to a waiver form, signed and dated by the reserved party.
Single Person Bookings
The booking system by Fareharbor automatically rejects single person bookings if the minimum of 2 persons is not met. The system will open a tour date if a couple or group has booked the same tour you are trying to request. Some have tried to book a tour using a child to bypass the system, but to be fair to persons with a child, Sandstone Tours will require your child to be present before departure. If the booked child is not present upon departure your tour will be cancelled without a refund.
6+ Discounted Bookings
Discounted parties, all 6 or more persons have to be present before departure, if 5 or less are present the tour will not be discounted, and will have to pay the full price per person before departure.
Recording Notice 📸 🎥
Monument Valley is a major tourist attraction, though we are in the 21st century, many Navajo respect sacred beliefs and adhere to Navajo religion. This may include our guides and surrounding locals, many still prefer not to be included in; photographs, video, and or any kind of recordings.
Please be considerate. Ask and confirm permission before taking their picture or recording anyone in any way.
**The use of drones is prohibited by the Navajo Nation. Use of any kind of drone is not allowed in Monument Valley.**
Mountain Standard Time & Daylight Savings Time ⏰
We are in the daylight savings time zone. Make sure your time is set for our area, currently we are following the same time as Salt Lake City, Utah and Denver, Colorado.
Early Departure
Sandstone Tours schedules guides and vehicle based on booked tours with specific departure times and capacities. Requests to depart before your reserved tour time will be changed to a “Private Tour”. A $100.00 fee will be added and will be due before departure, if you are the only party on the booked tour, you may leave when ever your party is ready.
Missed Reservation Departure Time
Sandstone Tours schedules guides and vehicle based on booked tours with specific departure times and capacities. Requests to depart before your reserved tour time will be changed to a “Private Tour”. A $100.00 fee will be added and will be due before departure, if you are the only party on the booked tour, you may leave when ever your party is ready.
Unintentional/Unanticipated Inconveniences
While on tour there are many unintentional and or unanticipated coincidences that may happen, please be aware we will do the best we can to alleviate any of “unintentional/unanticipated inconveniences”. Of these we will list some of these:
Weather/Climate: As we all know the weather may change without notice. Lightning, sandstorms, fog, rain, etc. Once we initiate a tour there may be NO REFUNDS, a discount may be considered. Once the tour vehicle departs for a tour this policy comes into effect.
Vehicle breakdowns: Engine trouble, flat tires, etc., we will put your party on another vehicle passing by whether our company or another tour company completing the same tour. Our tour guide may accompany you through the rest of the tour, leaving the broken vehicle behind to be towed back to our company headquarters later.
Stuck vehicle: 4×4 vehicles do get stuck in Monument Valley, due to very sandy or muddy road conditions. Since many vehicles use the same trail or dirt roads, the condition of the road may become unknown to the guide and the vehicle may become stuck. In this case the guide will do his or her best to get the vehicle out from being stuck, or catch a ride on another vehicle whether our vehicle or not. Your guide will accompany you through the rest of the tour tour, leaving the stuck vehicle for our mechanics or staff to retrieve it later.
Persons; Injured, health problem, etc: In some instances we have had persons that did not follow our guide’s instructions; they might become injured by climbing and falling off rocks, walking away from the tour into unpredictable terrain, or have tormented a wild animal and got kicked, bitten, pierced or scratched. Some have had health problems; heart complications, breathing complications, heat stroke, etc. In these circumstances we will cancel the remaining tour and go directly back to the Monument Valley Tribal Park visitor center, in severe cases medical help will be called, any medical services may be at your expense.
Tour refunds will NOT be given for any of these instances, ANY kind medical services; first aid, ambulatory, medical flights will be at your expense.
After Office Hour Bookings
Our Office hours are from 8:00 a.m. – 5:00 p.m. Monday – Friday unless a change is implemented for holidays or winter season. If you book after these hour please call our office the next day to confirm your reservation has been received by our tour coordinator. Not calling may result in a late tour or cancelled tour.
Tour Duration – Length & Time Approximation
The Sunrise Tour, Short Tour, Complete Tour, and Sunset Tour times are set by tour routes. Tour times are, “approximate”. Factors may include; participation, tour route congestion, inclement weather, park road re-routes & activities, road conditions etc. Our tours are conducted by routes identified and permitted for use by the Monument Valley Park
Participation: The party on tour may request to skip a stop or not exit the vehicle at all, this often shortens the tour time. The tour route taken for the tour is what we will charge for, the time duration of the tour will then not be taken into account.
Inclement weather: Weather in Monument Valley and the surrounding area may be unpredictable. Rain, hail, wind, or snow may affect road conditions, this may slow the tour and lengthen the tour time. Rain sometimes affects tour routes, and alternative routes may be used by our guides.
Tour Route Congestion: The route may become congested, this may lengthen the tour time. We will not deviate from the reserved tour route during the peak season.
Road Conditions: The weather; rain, snow, extreme dry conditions may affect the condition of the dirt road routes in Monument Valley, slippery, or sandy conditions may become present. Please note and be ready for unpredictable road conditions as they may arise, the vehicle may become “stuck” at anytime. If a “stuck” condition occurs, our guide will join you on another vehicle on the same route, or call our maintenance staff for help.
Park Re-routes and Activities: From time to time the Monument Valley Navajo Tribal Park performs activities for the community or for the Navajo Nation government, this sometimes affects tour times. If the tour is re-routed, our Sandstone Tours guides may have to use alternative routes to make up for deviations not usually used in our daily tour listings.
